We Make Car Shipping Easy
Book Your Shipment
You can book online through the link you will receive in your email, or you can call and talk to one of our experienced Transport Specialists. They will help you through the process and answer any questions.
Pickup & Tracking
We'll notify you once we assign a driver to the transport and let you know when they will be picking up the vehicle. We will update you periodically throughout the process as well, and you can contact us any time.
Delivery & Payment
On delivery, you and the driver will inspect your vehicle and the remaining balance of the transport will be paid to the driver at this time. We will then contact you to make sure everything went smoothly.
How Do I Pay For Auto Transport?
When it comes to paying for auto transport, there are a few different options.
Discounted Cash Price
With this option, we will put a card on file when the order is booked, and your deposit will be charged when the vehicle is assigned to a driver. The remaining balance will be due on delivery or pickup by cash, cashier's check, money order, or other certified funds, unless specifically discussed otherwise.
This method requires no extra paperwork, and you will get a discount of up to $150 for choosing this payment method.
Easy Pay Price
If you choose, you can pay for the entire transport up front by credit card or PayPal. We will send you the paperwork that needs to be filled out, signed, and returned to us, and then you will receive an invoice via email to pay the full balance.
This payment method will require you to have all paperwork signed and returned before we can assign the transport to a driver. This is ideal for situations where the pickup or delivery contact will not be present to pay the driver, or if you are planning on financing the transport or using a credit card.
Additional Payment Methods
To pay your deposit, or if you are taking advantage of our Easy Pay option, you may use any major credit card. You may also pay by mailed check, but we cannot assign your transport to a truck until the check has arrived at our office and successfully cleared in our bank. We also accept PayPal. If none of these are ideal for you, or if you're an international customer and none of these are viable options, you may also choose to pay via Wire Transfer or ACH Transfer. These options may incur an additional fee.
When paying your driver at pickup or delivery, please keep in mind that most drivers do not have the ability to accept credit cards or other forms of digital payment. Most drivers will only accept cash or certified funds. If you need to pay at pickup or delivery, but cannot pay with cash or certified funds, please disclose this when placing your order so that we can arrange your transport with a driver who can accept your preferred method of payment. Please also be aware that this may force us to extend your pickup window to accommodate your needs.
How Long Does It Take To Ship My Car?
Your pickup window begins on your first available pickup date and generally run 5 business days after unless you are shipping expedited. This is not part of your transit time. Your transit time is the number of days that it should take to transport your vehicle, and this will depend primarily on the distance that your vehicle will be transported. There are some other factors that may alter the expected transit time, such as weather or mechanical troubles. If your pickup or delivery location is in a rural area, you may also be able to speed up your transport and save some money by meeting your driver in or near a major metropolitan area.
To determine your estimated transit time, please see the chart below.
|Days In Transit
|0 - 200
|1 - 2
|200 - 600
|2 - 4
|600 - 1000
|3 - 5
|1000 - 1500
|4 - 6
|1500 - 2000
|5 - 7
|2000 - 2400
|6 - 8
|2400 and up
|7 - 9
Delivery Date & Time
Your delivery date depends on your estimated transit time and the date that you vehicle is picked up. Once your order is assigned to a truck, you will be given an estimated pickup and delivery date. Standard delivery dates are not always guaranteed, as many things beyond our control can have an effect on the transit time. Delivery may be delayed by weather conditions, mechanical issues, holidays, and more. Your driver will have you number and you will be provided with theirs to give or request updates. Your driver will usually call you a few hours before pickup and delivery so you have advance notice.
If you need a guaranteed pickup or delivery date, please call our Auto Transport Specialists to request Expedited Shipping.
Can I Ship Personal Items In My Car?
Ultimately, this will be up to the carrier. Generally, they will allow one suitcase or bag up to 100 lbs. for free as long as it is placed in the trunk and follows any restrictions the driver may have. Anything over 100 lbs. can compromise the weight restrictions that carriers must follow. If the driver allows it, anything over 100 lbs. that is transported in the vehicle will likely cost you quite a bit. Any items that are transported in your car are also not covered by insurance, and any damage done to your vehicle due to items inside will not be covered by insurance either.
Every truck driver is subject to inspection at state lines and can be fined for hauling personal items as the Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto carriers. Under no circumstances are explosives, guns, ammunition, flammable products, narcotics, people, animals, or any unlawful contraband allowed in your vehicle during transport.
If your driver allows personal items in the vehicle, please keep the following in mind:
- Items must be loaded in the trunk or on the floor of the back seat
- Items must be loaded below window level
- The driver's seat of your vehicle must be clear at all time
- No damage caused to or by the personal items loaded in your vehicle will be covered by insurance under any circumstance
Importance Of The Bill of Lading
The Bill of Lading, in regards to auto transport, is a vehicle inspection sheet that is signed at pickup and delivery by both the driver and the customer. Both parties are to inspect the vehicle at pickup and mark any prior damage to the vehicle and sign off on it. At delivery, both parties are to inspect the vehicle again and verify that no additional damage was done to the vehicle in transit. If it's determined that there is new damage, it should be marked clearly on the Bill of Lading (or "BOL") and both the customer and the driver are to have a copy.
Why is the BOL important? If your vehicle is damaged in transit, you will need to contact Easy Auto Ship within 24 hours of delivery to file a claim. We will ask for your copy of the BOL, as well as pictures and details of the damage. If the damage is not marked on the delivery BOL, or if it is marked on the pickup BOL, it is unlikely that your insurance claim will be approved. We will still make every attempt, but if you haven't done your due diligence at pickup and delivery, it is possible that you will have to pay for the damage out of your own pocket.
Pickup & Delivery Procedure
- Before loading your vehicle, you and the carrier carefully inspect it for pre-existing scratches, dents and other damage
- There is an image of the vehicle on the BOL. The truck driver marks all pre-existing damages in the correct area of the image
- It is highly recommended to tell the driver to record the current mileage of your vehicle’s odometer. It’s also highly recommended to take several pictures of the vehicle at pickup and again at delivery.
- Both the truck driver and you sign the document and each must keep a copy of it.
- If you disagree with what the truck driver is marking, please call us for assistance at (888) 687-3243.
- At the time of delivery, the truck driver must allow you to carefully inspect your vehicle again.
- If there are any NEW scratches, dents or other damages to your vehicle you must mark them on the BOL in the proper area of the image and write down in the field for exceptions/comments an exact description of the NEW damage. Taking pictures at pickup and delivery is highly recommended.
- AFTER the inspection, both the driver and you will sign the document and each must keep a copy of it.
- After the inspection, if there is a balance due for your shipment, legally you still must pay the carrier even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.
- At the time of delivery, if there is a disagreement on the condition of the vehicle, please call us at (888) 687-3243.
How Do Refunds Work for Auto Transport?
If your transport has not been assigned (dispatched) to a driver for pickup, your deposit is fully refundable. Once your transport has been dispatched, our Accounting Department will assess the situation and determine whether a refund will be issued. Depending on your situation, your deposit may only be refundable minus the appropriate service fee. Service fees are only applied when the contract signed when booking your order is breached, and they are outlined clearly in your contract.
Please keep in mind that, by placing an order with Easy Auto Ship and signing out Terms & Conditions, you are hiring us to arrange transport for your vehicle. Once your vehicle has been dispatched to a driver, that service has been rendered. Any refund due to the driver's performance should be discussed with the driver.
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