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Help Center Pickup & Delivery

Pickup & Delivery

How long does it take to ship my car?

Many factors are involved in determining how long the transport will take. First, plan on three business days for pickup to occur, although this could be up to a week in some cases. After pickup, your vehicle will be in transport for about four to 10 days, depending on the destination (these are the typical timeframes but it can easily happen faster or slower than this). For a detailed explanation of what to expect throughout the shipping process, see our How it Works page.

Can you guarantee a pick up or delivery date and time?

Yes, we can. But there will be an extra cost involved to guarantee your time frame: you’ll have to decide whether you need the car picked up by a specific date or on a specific date to arrive at that cost. Call us for a customized quote if you need guaranteed pick up/delivery date(s).

How long will I be without my vehicle?

Distance in Miles Calendar Days
0 - 200 1 - 2
200 - 600 2 - 4
600 - 1000 3 - 5
1000 - 1500 4 - 6
1500 - 2000 5 - 7
2000 - 2400 6 - 8
2400 and up 7 - 9
* times are estimated

Do I have to be at the pickup or delivery sites?

You don't personally have to be there, but if you can't, you should have a representative at both pickup and delivery locations. Your representative must be at least 18 years of age. At both pickup and delivery, you or your representative will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup, you'll look for any pre-existing damage and at delivery you’ll note any new damage that occurred during transport.

How far ahead should I book?

You should book at least two weeks, but no more than 30 days, before your "First Available Shipping Date."

How much gas should I have in my car?

About 1/4 of the tank should be sufficient.

What should I do to get my vehicle ready for transport?

Make sure the exterior is clean, so the trucker can see any existing scratches or dings, at pickup. Remove all loose parts attached to the body, such as luggage, bike or ski racks. Cover or wrap your driver seat and driver-side floor mat just in case the trucker gets any dirt in the vehicle while loading or unloading. Remove any automatic toll devices and disable any kind of security devices that could give the trucker trouble when loading or unloading the vehicle.

How will I know my pickup date and time?

After we have assigned your transport, we will email you a "dispatch notification" with the estimated pick up/loading date along with the trucker's phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address.

Can I change my first available shipping date?

You can change your 'First Available Shipping Date' only before a trucker is assigned/dispatched to your order.

Do I need a vehicle title or registration to ship it?

No, all that’s necessary are the keys and the vehicle.

Do I need to dropoff or pickup my vehicle anywhere?

No. Transport offers Door-to-Door auto. Once in a while, a customer must meet a trucker near the pickup or delivery location if the road is narrow or there are low-hanging trees. If you live in a rural, out-of-the-way location, you have the option to meet the trucker near an interstate or major city, which will reduce the cost of transport.

What is a Bill of Lading?

The bill of lading is a legal document that specifies exactly what vehicle is to be transported from location A to location B and by whom. It will document the condition of the transport vehicle before it is given to the trucker at pickup and then document the condition again before it is turned over to the owner at delivery. The bill of lading serves as the contract between DIYTransport and the vehicle owner and includes the terms of that agreement.

The final function of the Bill of Lading is as a receipt for the transaction. The customer booking the transaction or the owner of the vehicle does not need to be at pickup nor delivery to sign the Bill of Lading personally, but in such caes we highly recomment that a representative who is at least 18 years of age is there to sign it because it is an important legal document for the transaction.

What is Terminal-to-Terminal shipping?

This term means the customer is responsible for delivering the vehicle to a terminal closest to the pickup location and is also responsible for picking it up at a terminal closest to the delivery location. Usually, terminal-to-terminal shipping takes about twice as long as door-to-door shipping because a vehicle must wait at the terminal locations until there are enough vehicles to fill a truck’s load capacity. A vehicle is also more likely to be moved on and off trucks at a terminal, and loading/unloading is where damage most frequently occurs. In door-to-door transport, the same truck and driver will pick up and deliver your vehicle as close as legally and safely possible to your pickup and delivery address. DIYTransport only offers Door-to-Door service. If you have a rural pickup or delivery location you can meet a trucker near an interstate or larger city to save considerable cost over what would normally be a higher rate for a rural pickup or delivery.

Can I get a quote if I don’t know the exact address?

Yes. Just enter the most-specific information you have – a ZIP code, if you have one, or only the city name. We can still calculate an accurate quote.