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Frequently Asked Questions

Do you have insurance?
Easy Auto Ship works with a vast network of independent truckers and auto carrier companies, ensuring that you get the best and safest driver for the job. The vehicle transport company that we assign to your order is required by law to have cargo insurance in place that covers your vehicle. We complete our due diligence before every order is assigned, checking and verifying whether the policy is active and valid. Rest assured, your car will be fully covered for its journey when you book with Easy Auto Ship!
When will I hear from my driver?
Once we assign an auto carrier to your vehicle. we’ll provide you with a direct line to the dispatcher of the vehicle transport company in charge of your order. You can contact the dispatcher for more information about your driver’s location and estimated arrival time. In general, your driver will call you at least an hour before arriving at your pick-up and delivery locations.
What is your cancellation policy?
We understand that life happens. That’s why Easy Auto Ship offers one of the most flexible cancellation policies in the vehicle transport business! You may cancel at any time before a driver is confirmed and dispatched for your order, risk-free. If you need to cancel after a driver is dispatched to your vehicle, you will only be charged for a non-refundable service deposit agreed to at the time of booking. Please note that we are unable to cancel any order after a vehicle has been signed over and picked up by your driver. For questions about your particular order, feel free to call us at 224-218-2949.
Can I track my order during shipment?
After your order is dispatched, we’ll provide you with your auto shipping carrier’s contact information. While your driver is prohibited by law to respond to inquiries while driving, the dispatch team for the auto hauling company assigned to your order should be able to give you an update in a timely fashion. You may also call our vehicle transport service team at 224-218-2949 for questions and concerns about the status of your auto hauling order. We will be happy to assist you and work with your driver to provide a status update.
I placed my order a month ago and haven’t heard from you yet?
Easy Auto Ship works hard to find the right driver at the right time to fit your particular schedule and shipping needs. Drivers usually create their own schedules for certain pick-up areas based on proximity and timing, and they are assigned to particular orders as close to the first available date of your pick-up window as possible. Our expert vehicle transport dispatch team will be in contact with you as soon as more information is made available to us. If you have any questions or concerns, feel free to contact us at 224-218-2949. We’re always happy to help.
After I place my order, when will I hear from you?
Once we’ve assigned a driver to your auto shipping order, we’ll contact you and bring you up to speed. Please note that drivers usually create their own schedules within 24 to 48 hours of your pick-up date. We usually assign drivers to orders in their respective areas during that time frame. However, that’s just a rule of thumb – assignments are sometimes made before of after that 24-48 hour window based on a driver’s particular situation or the nuances of your auto hauling route. Regardless, we will notify you as soon as a driver is confirmed for your order.
Will I pay my driver during pick-up or delivery?
At Easy Auto Ship, we pride ourselves on providing you with flexible payment options. Whether you book your auto shipping order via our vehicle transport cost calculator or with an agent, you are free to either pay the balance outright or set up a partial payment plan. If you choose to pay your auto-hauling balance outright, your credit card will be charged for services at the time of your driver’s dispatch. In partial payment scenarios, the card will be charged for the agreed amount and the remaining balance will be due to your driver either at pick-up or delivery. Please note: drivers only accept cash, money orders, or cashier’s checks for COD/COP payments. We can’t charge your credit card for the remaining balance due.
Does the car need to be empty when shipping?
Most vehicle transport providers require that your clear your vehicle of all personal items before shipment. While your vehicle is fully insured on its journey from Point A to Point B during a professional car shipment, your belongings are now. Unless you clear an exception with your driver due to special circumstances (for an added fee), remove all personal belongings before signing off at pickup. Your driver may refuse to ship your car with items in it, or you might incur added fees for extra weight. For more information, contact us at (224) 218-2949. We’re here to help morning, noon, and night.
Does the Weight of My Shipment Matter?
Yes. The higher the weight of a car, the more it drags on the fuel economy of your driver’s car hauler. Thus, your vehicle’s make, model and weight are factored into any car shipping quote you might get. Also, if a driver’s truck is caught overweight at a weigh station, any added weight not cleared by your car shipping provider could lead to additional charges and fines. For more information about how the weight of a car shipping order affects pricing, call us at (224) 218-2949. We’ll be happy to assist and book a shipment for you when you’re ready to go!
Does Easy Auto Ship Auto Transport Ship Exotic and Classic Cars?
Easy Auto Ship offers premium car shipping services for exotic and classic car transport customers. We recommend shipping an exotic or classic car in one of our premium enclosed car haulers. The added cost of enclosed shipping is counterbalanced by the added protection it provides to your car’s paint job and body work. Each year, our network of experienced classic and exotic car shipping experts moves thousands of unique vehicles across the United States. Grab a quote from our car transport cost calculator right now and experience the Easy Auto Ship difference in classic & exotic vehicle transport.
What documents do I need to ship a car overseas?
To pass U.S. customs when shipping a vehicle, the car must be paid in full or authorized for shipment by the lien holder. If the car has an lien, it will be rejected unless you’re a government employee or military member with special clearance. If you’ve paid your car off, there are several documents you’ll need to move a car overseas. These docs include two copies of government-issued identification, a complete register of vehicle info, shipper and consignee information, and potentially a Bill of Sale (notarized or otherwise). From some ports in Florida, a Power of Attorney that authorizes agents to clear your documents may be needed. Finally, be sure to have certified copies of your title on hand. And research your destination country for any added paperwork you might need when the car hits the ground there.
Do car shipping companies have GPS?
Most reputable car shipping companies nowadays offer GPS tracking services for shipments in transport. Some offer periodic updates about your vehicle’s location via a third-party app, their website, or SMS notifications. Other vehicle transport providers include real-time GPS tracking so you can see where your car is at a given time. GPS tracking is a great way to monitor your vehicle shipment without playing phone tag with your driver. Per federal regulations, car transport haulers can’t answer phone calls on the road. So, the only way to get real-time auto shipment updates (or close to it) is with the help of GPS tracking software.
Why Do Car Shipping Rates Vary by Season?
The cost of shipping a vehicle varies by season due to supply and demand. The fewer customers in the queue for a vehicle transport service, the better chance you’ll get a deal for your auto shipment. Also, factors such as driver availability and route accessibility can play pivotal roles in determining your total vehicle transport costs. For more information about how much it will cost to ship a vehicle at the time of your choosing, head over to our car shipping cost calculator. Within seconds, we’ll provide you with vehicle shipping quotes and an option to book a spot right now!
How much do you tip a car transport driver?
It’s up to you. We recommend a tip of 5-10% of your bill for local and state-to-state car transport services. For long-distance car transport services, it’s customary to tip your transporter about 10-20% of your total bill. However, it’s ultimately your choice. You can tip your vehicle transport driver more or less based on your budget, comfort level, and satisfaction with the service you’ve received.
How do you ship a car across the country?
The easiest way to ship a car across the United States is with a reliable, reputable vehicle shipping company like Easy Auto Ship. With Easy Auto Ship, you can easily grab multiple car shipping quotes and schedule car shipping services with our vehicle transport cost calculator. Whether you need expedited car transport services or you’re open to a more flexible vehicle moving schedule, we’ve got options that’ll work with your schedule and budget. Moving a car across the country is no small task. Rather than moving it yourself and risking wear and tear on your vehicle while incurring added cost of time lost at work, food, lodging, and gas, ship your car with a professional car shipping company you can trust. You’ll be glad you did.
Is shipping a car safe?
Yes! In fact, shipping a car with a professional car transporter is safer than moving a car yourself – especially over a long distance. For one, this is your driver’s career. Our drivers are expertly trained in the loading, unloading, and transport of vehicles like yours. Also, your car isn’t being driven from Point A to Point B when you ship a vehicle professionally. Thus, you forgo the potential damages incurred when driving a vehicle for hundreds or thousands of miles. At Easy Auto Ship, our network of 29,000+ car haulers carries a sterling track record for safety, security, and successful vehicle shipments. It’s not only safe to ship a car with Easy Auto Ship. It’s the smartest way to move a vehicle in the United States.
What affects my car shipping price?
Your car shipping cost will be affected by multiple factors involved with your particular shipment. The cost of moving a car will increase or decrease based on the time of year that you ship a vehicle, the make and model of your vehicle, the locations of your pickup and drop-off points, the accessibility of said points, the working condition of your vehicle, and the vehicle shipping company you work with. And that’s not all, as other car transport cast factors can pop up seemingly at random in our industry. For a complete picture of how much it will cost to ship a car right now, head over to our car shipping cost calculator at your earliest convenience!
How can I save money on car shipping?
There are several insider tips for you to use to save money on car transport services. For one, you can save hundreds on a car shipping quote if you’re flexible about when you ship a vehicle. If you ship a car during peak season, chances are you’ll end up paying a premium for service. Choose an off-peak time like autumn or late winter for a better rate. Also, ensure that your pickup and drop-off locations are easily accessible by a car hauler. The less work your driver has to do, the more you can save on your vehicle transport cost. Finally, choose for open car hauling for the cheapest car moving services out there. In short, the more research you do, the more money you can save on vehicle transport.
What should I look for in a car shipping company?
Even if you’re shipping a car on a budget, choosing the lowest price possible may not be the best way to go. You should always opt for a trusted, reliable car shipping company with a track record for secure, safe vehicle shipping. Spending just a little more to ensure your car is in good hands with licensed, fully-insured drivers is worth it. Also, transparency is essential. For example, Easy Auto Ship’s team of car transport experts is available around the clock to field your questions, comments, or concerns about our services. You can also track vehicle shipments in transit with the help of our state-of-the-art GPS tracking service. Look for value in a vehicle shipping company. And accept no less than the best car shipping customer service you can find.
Is Easy Auto Ship legit?
Is Easy Auto Ship legit? Yes, NEasy Auto Ship is a legitimate car shipping company. They have been part of the transport industry for 7 years, now providing national car shipping across the USA. Easy Auto Ship has a stellar Google rating is 4.3, Resellerratings (4.9/5) BBB (4.4/5), and Trustpilot (4.4/5).
What do you mean by "Door to door service"?
It means that the car carrier will get as close as physically possible to your front door, AS LONG AS IT DOES NOT COMPROMISE THE CARGO AND / OR YOUR VEHICLE(s). The carrier will pick up your vehicle from your door and deliver it to your door if the streets leading to your house can accommodate the size of the carrier and there are no overhanging trees or low bridges. As the driver approaches your pick-up / delivery location, they will call to confirm your address and discuss accessibility. If accessibility is limited, the Driver may suggest meeting at a local supermarket or mall with ample space to load / unload your vehicle(s).
What is the time frame for auto transport?
Easy Auto Ship understands that ALL of our customers have individual needs. Our goal is to provide the highest quality service. In most cases, there is a pickup window of about 1-3 days from the day vehicle is ready for pickup, once vehicle is picked up the transit time varies depending on distance, in most cases 3-4 days. One important thing is lead-time: the more advance notice we have in booking your car, the better planned and coordinated your move will be.
What type of trailer will my vehicle be transported on?
In most cases, your vehicle(s) will be transported on open 8 or 10-car hauler, the same type of trucks used to deliver new cars to your local dealerships. Generally these trucks are 75 to 85 feet long and almost 14 feet high. Therefore, they are very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bear this in mind when directing the truck to your home or pick-up locations. A local service may be used should the hauler / transporter encounter difficulty in reaching your pick-up / delivery. This is sometimes at extra cost to the customer.
Can I put personal items in the trunk or ship personal items in the vehicle?
Easy Auto Ship does not insure personal belongings for loss or damage during car transport. And per Department of Transportation regulations, personal items placed in the front or back seats of a vehicle during the car shipping process are prohibited. Outside of special circumstances (signed off by the driver for an additional fee), please make sure to remove all belongings from the trunk and cab of your vehicle before shipment. Additional weight may increase your car shipping cost compared to the quote you’ve received. Consult with your driver if you have questions about your particular shipping situation, or contact us directly. All auto shipping situations are unique, so we’re happy to assist you in finding a vehicle transport solution that works for you.
Will my car be placed in a terminal?

This may depend on your pick-up / delivery locations and/or your scheduled dates. A Terminal or Tow Service will be used in the following cases:

  • Your address is not easily accessible by our car carriers and there are no easily accessible areas locally to pick-up and/or deliver your vehicle.
  • Scheduled pick-up/delivery dates make it impossible for you to be present to release or receive your vehicle.
What is the best size carrier to transport a vehicle on?
The size of your carrier will be determined by the size and condition of the vehicle you want transported as well as the distance you want your vehicle moved. Larger carriers are usually used for longer distances.
Why does a truck (S.U.V.) shipment cost more than a regular sedan?
Costs are determined based on pounds / inches as these determine the ultimate load that a carrier can legally haul. Therefore, there will be a small price increase for larger, heavier vehicles.
How long should an auto transport take?
Transport time ALL depends on the Transporter. Times listed below are only approximate but may help you with your initial planning. Only your Transporter can give you more specific times. Due to unknown road and truck conditions, ALL shipping times are estimated but are not guaranteed. MIDWEST to EAST COAST – approximately 4 to 6 days EAST COAST to WEST COAST – approximately 7 to 10 days SOUTH to the NORTH – approximately 5 to 7 days.
What should a consumer do If their vehicle arrives with damage?
First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, and then signed for by the driver. Upon completion of delivery, a call should be placed to your Transporter to inform them of the damage. In most cases, the Transporter will ask for an estimate and send you payment in a couple of weeks. Be sure that you have ALL of the documentation to back up your claim.
How is my car shipping cost calculated?
There are several factors that are taken into account when providing you with a price quote. The mileage between your pick-up location and your delivery location is the main factor in calculating your rate. Another factor is the make and model of the vehicle, as well as whether it’s running or not. Vehicle modifications, such as larger tires, lifted, lowered, rack on top, etc., will also affect your final quote. The seasonal availability of drivers on certain routes adds to the cost of shipping your vehicle. Lastly, how soon your vehicle is ready for transport also contributes to the final quote. For a higher level of service, you can choose optional add-ons at the time of booking, such as top-load service or enclosed carrier.
Do you offer a discounted cash price?
Yes. In fact, the Truckers prefer cash and will do the job for a discount as long as they are guaranteed payment at the time of completion, rather than waiting for payment after returning home. Payment can be made in the form of cash, cashier’s check, or money order. The Trucker can not accept credit cards or personal checks.
Do you offer a military discount?
Yes, we believe in honoring our country’s active and retired military. Call us at 224-218-2949 to talk to one of our car transport specialists, and we’ll give you a good price to show you our appreciation for your service.
How do I pay for my auto shipping?
Payment is simple. For the deposit, we accept all major credit cards, money orders, electronic transfers, as well as bank/certified checks for either the deposit or full pre-payment of your transport. If there is a balance due at the time of delivery, you can pay the Driver directly in cash, money order, or bank/certified check.
Do I have to pay the trucker If I am not fully satisfied with the auto transport service?
According to Federal Law, you must pay the Trucker completely for services provided. Withholding payment for any reason will allow the Trucker to legally hold your vehicle until you have paid in full. If you encounter any difficulties or are unsatisfied for any reason, we are here to help. Call us at 224-218-2949 to talk to one of our car transport specialists.
How refunds work?
Deposit is fully refundable if the customer wishes to cancel before a driver has been scheduled. After a driver has been scheduled, the deposit becomes nonrefundable as we will have to compensate the Trucker for reserving the spot on their truck. The customer will receive confirmation of the pick-up and delivery dates, as well as the driver information before the order is dispatched.
Is there a discount for shipping multiple vehicles?
Yes. Several factors will determine the amount of the discount. All vehicles must be sharing the same truck from pick-up to delivery. Call us at 224-218-2949 to talk to one of our car transport specialists about a multi-vehicle discount.
Can I place an order If I don't know exact address?
Yes. All we need to start the order is the city and zip code. You can let dispatch know the exact pick-up or delivery address as soon as you know it.
What details do you need to place an order?
You will need to provide us with the addresses for the pick-up location and delivery location, as well as the name and phone number for the contact person that will be at each location. We will need the desired pick-up date, the year, make, and model of the vehicle to be transported. We will also need to know whether the vehicle is running or not.
How far in advance should I schedule my transport?
We recommend scheduling your shipment 2 to 3 weeks in advance in order to ensure we will be able to meet your time requirements. We do offer expedited shipping options for last-minute shipping. Call us at 224-218-2949 to talk to one of our car transport specialists about scheduling expedited shipping.
Does the value of the vehicle determine the shipping cost?
No. The vehicle’s original purchase price and the vehicle’s current value will not affect the shipping rate.
Can I track the progress of my shipment online?
Yes. We have real-time online tracking 24 hours a day. You will receive a unique booking number after you have scheduled your vehicle’s transport online. You can also chat live with one of our shipping agents, who can answer your questions on the status of your vehicle, as well.
Is the consumer's auto insurance primary or secondary?
Most auto transporters hold insurance policies in the following amounts: up to $250,000 for open car transport and up to $750,000 for enclosed car transport. In the unlikely event of an accident or error, this car shipping insurance covers damage to your vehicle during transit. Just know that all vehicle shipping contracts are different and that your car insurance or home insurance is listed as primary in some agreements. Always read your contract carefully before working with a vehicle transport provider. Also, your car transporter’s insurance does not cover damage to personal property left inside your car. If your car leaks fluids on another car during transit, you assume liability for the damage. Check with your auto insurance policy provider to ensure you are covered in such a situation.
What If there is damage to my car caused by my personal items?
Due to the possibility of shifting caused by road vibrations, braking, and turns, personal items in the interior of your vehicle can cause damage, which is not covered by the carrier’s cargo insurance policy.
Do I have to pay a deductible?
No, you do not.
What is the first available shipping date?
It is the date your vehicle is available for pick up. Although, it might not actually be the exact date your vehicle is picked up. The pick-up date is dependent on truck availability for that exact date. If a truck is not available for that date, it will be within 1 to 5 business days.
Can you guarantee a pick-up or delivery date and time?
Yes. If you have a specific date you will need the vehicle picked up by or on, call us at 224-218-2949 for a customized quote. Delivery dates are not guaranteed because you never know what can happen on the road.
Where can my car picked up and delivered?

The Driver will try to get the car transporter as close to your vehicle as he can safely and legally. Usually, the Driver can pick-up your vehicle and deliver it directly to your door. However, there are certain cities and neighborhoods that have restrictions prohibiting large trucks from entering residential areas.

If the pick-up area is restricted by low-hanging trees, narrow streets, or tight turns, the Driver will ask you to meet at a nearby location with a large parking area, like a grocery store.

Does someone have to be present for pick up and delivery?
Yes. You will need to designate someone to release the vehicle and give the keys to the Driver at pick-up, as well as sign the initial inspection report. You will also need someone to accept the vehicle upon delivery and sign the final inspection report. This person must be over 18 years of age.
How much gas should I leave in my car?
You will need gas for loading and unloading the vehicle on the transport trailer, but you don’t need a full tank. We recommend 1/4 of a tank of gas.
What is the bill of lading, and how does it affect my shipment?
This is a document that car transport companies use to document all pre-existing damages that the vehicle has at the time of pick-up. It also has the official agreement for transport and your contact info. You will need the bill of lading if you plan to file an insurance claim in regards to your shipment.
Can I ship my vehicle even if it isn't running?
Yes. Non-running and inoperable vehicles can be shipped. However, a special auto carrier with a winch will be used to connect to your car and safely pull your vehicle onto the carrier. Due to the extra work involved and any special equipment needed, an additional fee will be charged. When booking online, please choose the Non-Running option, or let your shipping agent know when making your reservation by phone so that we can make the appropriate arrangements to accommodate your non-running vehicle.
Can I put personal items in my vehicle?
Yes, however, the total weight of the personal items must be under one hundred pounds. They will need to be stored in the trunk or hidden in the back seat under the window line. Personal items are NOT covered by insurance if they are damaged or stolen.
Do I need license plates on a vehicle to ship it?
No. All we need is the vehicle and the keys to the vehicle.
Can I ship a modified or oversized vehicle?
Yes. We can ship any vehicle, any size. We have a nationwide network of specialized carriers that can accommodate your vehicle. Please call us at 224-218-2949 for a customized quote based on the dimensions of the modified or oversized vehicle to be shipped.
What methods of car shipping services do you offer?

We have open carrier shipping and enclosed carrier shipping. Open carrier shipping is more common. They are the ones you see on the highway carrying vehicles. An open carrier trailer has two decks that are exposed.

An enclosed car carrier has walls and a roof and is slightly larger than a regular eighteen-wheeler. Your vehicle is transported inside the trailer, usually recommended for classic cars, exotics, or luxury cars.

How much does it cost to ship a car to another state?
While some may consider driving a car themselves to be the most cost-effective method to ship a car to another state, that’s not necessarily true. When you move a car from another state by yourself, you risk putting increased wear and tear on your vehicle which could lead to increase car repair costs and car maintenance which would otherwise be unnecessary. The smartest car shipping method is to ship a car with a reliable vehicle transport service. Auto shipping costs are much more manageable than you might think! Get your free vehicle shipping quote from our instant car shipping costs calculator and see how much you can save by choosing door-to-door car transport as your vehicle shipping option!
Can I ship a car from an auto auction?
Yes. We can ship vehicles from salvage auctions, as well as other types of auto auctions. Each auction house has different requirements for releasing a vehicle, which we will ask you for at the time of booking. Make sure the vehicle is fully paid for and ready to be released. If the vehicle is booked as a running vehicle, but at the time of pick-up, it is non-running, you will be charged an additional fee, and the original Trucker may be unable to accommodate a non-running vehicle.
What types of vehicles do you ship?
We can ship any size, make, and model of vehicle. We even ship motorcycles and boats, as well as non-running vehicles. Call us at 224-218-2949 to speak to one of our transport specialists about shipping your special vehicle.
How much does it cost to ship a car 1000 miles?
The cost to ship a car 1000 miles cannot be calculated without additional information about your particular vehicle shipment. Your car shipping costs will be determined by taking several different vehicle transport factors into account including the make and model of your car, your pickup and delivery locations, the season in which you ship a car, the condition of your vehicle, the size and weight of your car, and your choice of closed car carrier or open car carrier services for your car shipment. If you want to find out how much it costs to ship a car 1,000 miles, secure your free vehicle shipping quote from our instant car shipping price calculator right away!
Can I buy a car and move to another state?
Buying a car and moving to another state is easy when you consider professional car shipping services to move a new car. There are plenty of economical car transport options available which will move a car for you while you relocate and get the rest of your affairs in order. Rather than stressing yourself out and transporting a car yourself, secure an auto shipping quote from our instant car transport cost calculator or call Easy Auto Ship at (224) 218-2949 to schedule a vehicle shipment today!
What is the cost to ship a car?
The cost of shipping a car is contingent on information about your particular auto shipment. Car shipping prices are determined by several factors including the total distance of your car shipment, whether you need expedited vehicle shipping services or not, the make and model of your vehicle, your car’s condition, your car’s size and weight, the time of year in which you schedule an auto shipment, and whether your choose closed car transport or open car transport. To receive an accurate car shipping quote which will answer this question for you, access our instant car transport price calculator and get a free, anonymous auto shipping quote within seconds!
Is insurance included with car shipping?
Yes! All car shipping quotes secured either through a consultation or via our online car shipping price calculator include full auto cargo insurance for your vehicle for the duration of your automobile shipment. If you have more questions about the particulars of the vehicle cargo insurance included with your car shipment, chat with one of our online car shipping service specialists or contact us at (224) 218-2949.
Am I obligated to ship a car when I secure a car shipping quote?
No! All car shipping quotes secured via our instant auto shipment costs calculator or by calling us at (224) 218-2949 are free, anonymous, and require no obligations or financial information. If you want to secure your spot on one of our car carriers and cement a vehicle shipping date, all you need to do is pay a $75 refundable deposit with a major credit card or PayPal account. This deposit deducts from your total auto shipping costs and can be refunded if you cancel your car shipment before a driver is assigned to your order.
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