Chat with us, powered by LiveChat

Report A Damage Claim

Unfortunately, accidents happen. Easy Auto Ship, LLC is here to assist you in the unlikely but possible occurrence that your vehicle is damaged while under an auto shipping agreement. The immediate step within the cycle of auto shipping should be to alert our claims department within 24 hours of delivery. In terms of reviews, the efficiency of Easy Auto Ship in handling damage claims stands out. 

You don’t necessarily need to have all of the auto related information at hand to report the damage claim. Still, we need to have a record that the auto ship damage was reported within those first 24 hours after the auto delivery. Auto ship requires that you, however, must submit all documentation (BOL, before and after pictures, estimates for auto repair, etc.) within 72 hours of reporting the auto ship damage.

Please keep in mind, when doing auto transport, that damage claims can only be initiated once the car has been delivered. If you need to report damages about the auto shipment, you must do so during or after auto delivery. All auto ship damages must be documented on your bill of lading on delivery but not on pick up. You can report auto ship damage via email or phone or fill out the Auto Ship’s Damage Claim Report Form.

In our aim to make the auto ship experience as easy as possible, Easy Auto Ship extends full support for damage claims throughout your engagement with our auto shipping service.


You can contact our auto claims department via phone from 9 am to 6 pm Monday through Friday. You can easily auto ship any necessary documents to us through email at any time, but you may only receive a response during business hours. You may also fill out the form below and one of our auto Claims agents will reach out to you as soon as they are available. 

Our department is ready to assist for all auto claims matters.

Contact Us:

Damage Claim Submission

If your vehicle has been damaged during transport, you must report the damage within 24 hours of delivery by filling out the following form. Easy Auto Ship will not start any damage claim until this form is filled out. Please fill out as much information as possible to begin your claim. Once submitted, someone from our Claims department will reach out to you within 1-2 business days.

Our website uses cookies, pixels and other tracking tools to enhance your experience and for analytics and advertising. For more information, visit our Privacy Policy. By using our website, you agree to our Terms of Use.
Okay, I understand