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Help Center Insurance & Personal Items

Insurance & Personal Items

Can I ship personal items in the vehicle?

Generally, no. But having only one suitcase OR box in the trunk that is less than 100 lbs. is not usually an issue, and we will accept it without extra charge. Please be aware that these items are not insured in case of damage or loss!

Is my vehicle insured?

Yes. From the moment it gets loaded onto the truck to the moment it is taken off, the vehicle is fully insured for at least $100,000. Again: any contents are not insured!

What do I do if my vehicle is damaged during transport?


  • Note damages on the Bill of Lading/Vehicle Condition report
  • Get a copy of the delivery Bill of Lading from the trucker
  • Take pictures of the damage (on-site if possible)
  • Contact Transport to request a Certificate of Insurance
  • File a claim

What kind of insurance is my vehicle protected by during transport?

Your vehicle is insured under Inland Marine Cargo Insurance.

Do I have to pay a deductible?

No, there is no deductible.

What if there is damage to my vehicle caused by my personal items?

Personal items can damage the interior of your car because of possible shifting caused by road vibrations. Damage caused by personal items is not covered by the cargo insurance policy.

How is the value of my vehicle determined for insurance purposes?

Value is determined based on the actual cash value of the vehicle at the time of transport.

Does my vehicle need to be insured for shipping?

Personal coverage is recommended but not required. Your vehicle will be insured by Transport's "Contingent Cargo Insurance."